Question 1

How does automatic sending of the shipment tracking number from the courier Packeta to the eshop Selly work?

Accepted Answer

Fynode loads the shipment number from Packeta and automatically saves it to the order in Selly, where it appears as the tracking code and can trigger a notification to the customer.

Question 2

How does payment of the order in the eshop Selly work?

Accepted Answer

Fynode can process payment information from the payment gateway or bank and mark the order in Selly as paid.

Question 3

How does generation of descriptions, SEO data and translations of products in the eshop Selly work?

Accepted Answer

The AI module will create product descriptions, SEO title, SEO description and translations according to the selected language and automatically update in Selly.

Question 4

How does generation of descriptions, SEO data and translations of categories in the eshop Selly work?

Accepted Answer

The AI module will create descriptions for categories, SEO title, SEO description and translations according to the selected language and automatically update in Selly.

Question 5

How does support for the AI search module in the eshop Selly work?

Accepted Answer

AI search improves results using a semantic index of products and offers more relevant suggestions directly in the search box in Selly.

Question 6

How does support for the AI chatbot and AI mailer modules in the eshop Selly work?

Accepted Answer

The AI chatbot provides answers to customer questions and the AI mailer automates personalized emails based on scenarios and events in Selly.

Question 7

How does automatic retrieval of shipment numbers and labels from the courier Packeta work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from Packeta and attaches them to orders in the system or in {ESHOP_NAME}.

Question 8

How does displaying a tracking link from the courier Packeta on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 9

How does providing the shipment status from the courier Packeta via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from Packeta through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 10

How does map integration with the courier's pickup points for Packeta into the eshop Selly work?

Accepted Answer

Fynode integrates the map of pickup points for Packeta into the shipping selection in Selly, so the customer can choose the nearest location at checkout.

Question 11

How does monitoring of delivery of shipments from the courier Packeta work?

Accepted Answer

Fynode regularly checks the status of shipments with Packeta and updates the order status in the system and notifies customers.

Question 12

How does automatic change of order status in the eshop Selly after shipment is sent with the courier Packeta work?

Accepted Answer

When Packeta marks the shipment as sent, Fynode changes the order status in Selly according to your defined settings.

Question 13

How does automatic order status update in the eshop Selly work after the shipment is delivered by courier Packeta?

Accepted Answer

After the delivery information from Packeta, Fynode updates the order status to delivered in Selly according to the settings.