Question 1

How does automatic issuance of invoices or pro forma invoices in the invoicing system Pohoda mServer work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to Pohoda mServer and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 2

How does automatic sending of an issued invoice in the Pohoda mServer invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in Pohoda mServer, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 3

How does automatic issuance of a billing invoice after payment of a deposit invoice in the Pohoda mServer invoicing system work?

Accepted Answer

Fynode monitors the payment of the deposit invoice and after detecting the payment triggers the issuance of a billing invoice in Pohoda mServer.

Question 4

How does issuing credit notes in the Pohoda mServer invoicing system work?

Accepted Answer

Fynode will create a credit note in Pohoda mServer based on the canceled order and fulfill the necessary links to the original invoice and order.

Question 5

How does automatic retrieval of shipment numbers and labels from the courier DPD SK work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from DPD SK and attaches them to orders in the system or in {ESHOP_NAME}.

Question 6

How does displaying a tracking link from the courier DPD SK on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 7

How does providing the shipment status from the courier DPD SK via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from DPD SK through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 8

How does monitoring of delivery of shipments from the courier DPD SK work?

Accepted Answer

Fynode regularly checks the status of shipments with DPD SK and updates the order status in the system and notifies customers.

Question 9

How does automatic invoice issuance in the accounting system Pohoda mServer work after the shipment delivery by courier DPD SK?

Accepted Answer

After confirmation of delivery from DPD SK, Fynode triggers invoicing in Pohoda mServer according to the set rules.