Question 1

How does automatic issuance of invoices or pro forma invoices in the invoicing system inFakt work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to inFakt and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 2

How does automatic sending of an issued invoice in the inFakt invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in inFakt, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 3

How does invoice payment work in the inFakt invoicing system?

Accepted Answer

After the payment is matched, Fynode will mark the invoice in inFakt as paid and write the information back to the order in the eshop.

Question 4

How does automatic retrieval of shipment numbers and labels from the courier PPL work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from PPL and attaches them to orders in the system or in {ESHOP_NAME}.

Question 5

How does displaying a tracking link from the courier PPL on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 6

How does providing the shipment status from the courier PPL via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from PPL through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 7

How does monitoring of delivery of shipments from the courier PPL work?

Accepted Answer

Fynode regularly checks the status of shipments with PPL and updates the order status in the system and notifies customers.

Question 8

How does automatic invoice issuance in the accounting system inFakt work after the shipment delivery by courier PPL?

Accepted Answer

After confirmation of delivery from PPL, Fynode triggers invoicing in inFakt according to the set rules.