Question 1

How does automatic retrieval of shipment numbers and labels from the courier GLS work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from GLS and attaches them to orders in the system or in {ESHOP_NAME}.

Question 2

How does displaying a tracking link from the courier GLS on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 3

How does providing the shipment status from the courier GLS via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from GLS through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 4

How does monitoring of delivery of shipments from the courier GLS work?

Accepted Answer

Fynode regularly checks the status of shipments with GLS and updates the order status in the system and notifies customers.

Question 5

How does automatic import of received orders from the marketplace Mall into our system work?

Accepted Answer

Fynode regularly downloads orders from Mall via API and records them into the system with attached customer and item data.

Question 6

How does automatic marking of a shipment as delivered by the courier GLS on the marketplace Mall work?

Accepted Answer

When GLS confirms delivery, Fynode will send the delivery status to Mall and mark the shipment as delivered.

Question 7

How does automatic forwarding of the tracking number from the courier GLS to the marketplace Mall work?

Accepted Answer

Fynode will send the tracking number from GLS to Mall according to the platform's API rules so that the buyer can see the tracking.