Question 1

How does automatic retrieval of shipment numbers and labels from the courier FHB Fulfillment work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from FHB Fulfillment and attaches them to orders in the system or in {ESHOP_NAME}.

Question 2

How does displaying a tracking link from the courier FHB Fulfillment on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 3

How does providing the shipment status from the courier FHB Fulfillment via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from FHB Fulfillment through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 4

How does automatic import of received orders from the marketplace Etsy into our system work?

Accepted Answer

Fynode regularly downloads orders from Etsy via API and records them into the system with attached customer and item data.

Question 5

How does automatic forwarding of the tracking number from the courier FHB Fulfillment to the marketplace Etsy work?

Accepted Answer

Fynode will send the tracking number from FHB Fulfillment to Etsy according to the platform's API rules so that the buyer can see the tracking.