Question 1

How does automatic retrieval of shipment numbers and labels from the courier Fedex work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from Fedex and attaches them to orders in the system or in {ESHOP_NAME}.

Question 2

How does displaying a tracking link from the courier Fedex on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 3

How does providing the shipment status from the courier Fedex via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from Fedex through Fynode and provide the customer with the current shipment status in the chat or email correspondence.