Question 1

How does automatic issuance of invoices or pro forma invoices in the invoicing system Fakturownia work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to Fakturownia and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 2

How does automatic sending of an issued invoice in the Fakturownia invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in Fakturownia, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 3

How does invoice payment work in the Fakturownia invoicing system?

Accepted Answer

After the payment is matched, Fynode will mark the invoice in Fakturownia as paid and write the information back to the order in the eshop.

Question 4

How does automatic retrieval of shipment numbers and labels from the courier SPS work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from SPS and attaches them to orders in the system or in {ESHOP_NAME}.

Question 5

How does displaying a tracking link from the courier SPS on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 6

How does providing the shipment status from the courier SPS via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from SPS through Fynode and provide the customer with the current shipment status in the chat or email correspondence.