Question 1

How does automatic issuance of invoices or pro forma invoices in the invoicing system Fakturoid work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to Fakturoid and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 2

How does automatic sending of an issued invoice in the Fakturoid invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in Fakturoid, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 3

How does automatic retrieval of shipment numbers and labels from the courier DEPO work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from DEPO and attaches them to orders in the system or in {ESHOP_NAME}.

Question 4

How does displaying a tracking link from the courier DEPO on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 5

How does providing the shipment status from the courier DEPO via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from DEPO through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 6

How does monitoring of delivery of shipments from the courier DEPO work?

Accepted Answer

Fynode regularly checks the status of shipments with DEPO and updates the order status in the system and notifies customers.

Question 7

How does automatic invoice issuance in the accounting system Fakturoid work after the shipment delivery by courier DEPO?

Accepted Answer

After confirmation of delivery from DEPO, Fynode triggers invoicing in Fakturoid according to the set rules.