Question 1

How does automatic retrieval of shipment numbers and labels from the courier DHL work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from DHL and attaches them to orders in the system or in {ESHOP_NAME}.

Question 2

How does displaying a tracking link from the courier DHL on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 3

How does providing the shipment status from the courier DHL via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from DHL through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 4

How does monitoring of delivery of shipments from the courier DHL work?

Accepted Answer

Fynode regularly checks the status of shipments with DHL and updates the order status in the system and notifies customers.

Question 5

How does payment recording in the bank Slovenská sporiteľňa work?

Accepted Answer

Fynode reads bank transactions from Slovenská sporiteľňa and matches them with invoices and orders in the system.