Question 1

How does automatic sending of the shipment tracking number from the courier DHL to the eshop CreativeSites work?

Accepted Answer

Fynode loads the shipment number from DHL and automatically saves it to the order in CreativeSites, where it appears as the tracking code and can trigger a notification to the customer.

Question 2

How does generation of descriptions, SEO data and translations of products in the eshop CreativeSites work?

Accepted Answer

The AI module will create product descriptions, SEO title, SEO description and translations according to the selected language and automatically update in CreativeSites.

Question 3

How does generation of descriptions, SEO data and translations of categories in the eshop CreativeSites work?

Accepted Answer

The AI module will create descriptions for categories, SEO title, SEO description and translations according to the selected language and automatically update in CreativeSites.

Question 4

How does support for the AI search module in the eshop CreativeSites work?

Accepted Answer

AI search improves results using a semantic index of products and offers more relevant suggestions directly in the search box in CreativeSites.

Question 5

How does support for the AI chatbot and AI mailer modules in the eshop CreativeSites work?

Accepted Answer

The AI chatbot provides answers to customer questions and the AI mailer automates personalized emails based on scenarios and events in CreativeSites.

Question 6

How does automatic retrieval of shipment numbers and labels from the courier DHL work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from DHL and attaches them to orders in the system or in {ESHOP_NAME}.

Question 7

How does displaying a tracking link from the courier DHL on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 8

How does providing the shipment status from the courier DHL via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from DHL through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 9

How does monitoring of delivery of shipments from the courier DHL work?

Accepted Answer

Fynode regularly checks the status of shipments with DHL and updates the order status in the system and notifies customers.

Question 10

How does automatic change of order status in the eshop CreativeSites after shipment is sent with the courier DHL work?

Accepted Answer

When DHL marks the shipment as sent, Fynode changes the order status in CreativeSites according to your defined settings.

Question 11

How does automatic order status update in the eshop CreativeSites work after the shipment is delivered by courier DHL?

Accepted Answer

After the delivery information from DHL, Fynode updates the order status to delivered in CreativeSites according to the settings.