Sending invoices and tracking numbers back to the marketplace
In this guide we explain how to automatically send invoices and shipment numbers back to supported Marketplaces from Fynode. The features are located in the detail of the active Marketplace connection and depend on whether the given Marketplace supports these operations. Before activation, ensure you have invoicing and a Courier connected, because sending an invoice or shipment number is performed only after the invoice is created or the shipment is sent in the system.
Where to enable sending invoices and shipment numbers
In the detail of the active marketplace connection you will find switches “Send invoice to marketplace” and “Send shipment number to marketplace”. These options are shown only if the given marketplace supports that functionality, so you may not see them for every connector.
Prerequisites and recommendations
For the feature to work correctly, you need an active connection to the accounting system and to the courier that generates shipment numbers. Check the mapping of payment types and delivery types in the marketplace settings so orders are created with correct data before sending invoices or trackings.
How the process works in practice
After activation, the invoice is sent to the marketplace automatically after it is issued in the connected accounting system. The shipment number is sent after dispatch via the courier; the system also tracks the shipment processing status with the courier and will add data when available.
Error resolution and testing
If data is not being sent, check whether the marketplace supports the given function and check error messages in the connection detail. For testing, try first sending a test invoice or creating a trial send for a single order and verify data receipt on the marketplace side.
The invoice is sent automatically after it is issued in the connected accounting system if you have "Send invoice to marketplace" enabled in the link details. Only the marketplace that supports receiving invoices will show this option.
The shipment number is sent after the shipment is dispatched via the courier. If the courier processes the shipment later, the system tracks the processing in the background and will add the shipment number and labels when they become available.
First, verify in the connection details whether the given function is supported and enabled. Check the correctness of field mapping and API authorization between systems. If the problem persists, send to support the error message and the operation time so they can check the integration logs.
If the marketplace supports returning invoices or shipment numbers, enable the appropriate toggles in the linkage detail and test the process on several orders. In case of errors contact support with a sample error message and the timestamp of the send attempt.
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