This guide shows how to edit email templates in Fynode and how to insert variables into the subject or body that will be automatically replaced with the specific order data when sent. The template form contains fields such as "Name", "Event", "Subject" and an HTML editor for the "Template", which are available at https://fynode.com/emails.
Access to editing and basic fields
You can edit templates in the Emails section at https://fynode.com/emails. The create/edit form contains fields such as “Name”, “Event”, “Subject”, “Template” (HTML editor), “Attachments” and other optional settings. If some settings do not appear, it depends on the selected template event.
Attachments, send delay and exceptions
You can upload PDF attachments to the template up to 5 MB and enable the option to attach PDF invoices automatically if the invoice is issued in the accounting system. The "Delay sending by number of hours" field allows postponing sending up to 168 hours. For specific order sources you can set the email not to be sent (for example for Allegro).
Using variables in the email subject and body
You can insert special variables in the Subject field and in the HTML template in the form {order.number}, {order.client.name}, {invoice.number} or {owner.email}, which will be replaced with the specific order data when sent. Variables are available for many order, customer, product and invoice details; just insert them as text in braces.
Manual sending and testing a template
A template with the event "No event" can be sent manually from the order detail via the "Send email" button. While editing you can enable "Send on manual event trigger" so the template also runs when the event is manually triggered. We recommend testing sending on a test order before deployment.
How do I insert the order number into the email subject?
Enter the variable {order.number} into the Subject field. Upon sending, the system will replace it with the actual order number.
Can I automatically attach the invoice to the email?
Yes. In the template settings check “Attach invoice PDF as attachment” and the system will attach invoice PDFs if the invoice is issued in the connected accounting system.
How do I set an email send delay?
Use the field “Delay sending by number of hours” in the template editor. The maximum possible delay is 168 hours. This setting is not applicable for templates with the “No event” trigger.
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