You can find the list of complaints in Fynode at https://fynode.com/complaints, where complaints created manually or via the public order are collected. The overview shows the complaint number, status, date, order number, customer email and other key data, which facilitates processing and communication with the customer. Use the "Edit" button to open details and "Delete" to remove a record; bulk deletion of filtered items is also available.
Overview of the returns list
The list of complaints displays basic information such as complaint number, complaint status, date, order number, and customer email. You can find it on the Complaints page and each item has quick actions "Edit" and "Delete" for easy processing or record removal. This overview serves as a central space for recording all complaints from orders.
Processing a complaint and notifications
After opening the complaint via "Edit" add the "Resolution method" and save, which will display the resolution information to the customer in their public order. If you have automatic notifications set, the system will send the customer an email about the complaint being resolved. From the public order the customer can also add a statement about the resolution, which will again be sent to the owner of the eshop.
Available filters and search
You can filter the list by complaint status using the "Status" select (for example "Waiting for processing", "Resolved") or use the "Search" field for full-text search. Combining filters speeds up finding specific cases and preparing bulk actions. After filtering you can easily select items for bulk processing or deletion.
Where can I find the list of complaints in Fynode?
The list of complaints is on the page https://fynode.com/complaints and displays complaints created manually or via a public order along with details such as complaint number, status, date, and order number.
What filters can I use in the complaints list?
The list can be filtered by "Status" (e.g. Waiting for processing, Completed) and by the "Search" field for full-text search, allowing you to quickly find specific complaints.
How to inform the customer about the return handling?
When marking a complaint as resolved, fill in the "Resolution method" and save. The customer will see the resolution information on the public order page and, if automatic emails are enabled, will receive a notification about the complaint being resolved.