Activation and setup of AI chatbot for customer support
In a short guide we describe the steps to activate the AI chatbot in Fynode, settings, adding sources, and how to embed it into your eshop. We also show how to test the chatbot in the preview, manage languages, and monitor AI credit consumption so you can control its operation and costs.
Plugin activation
Open the AI add-ons section at https://fynode.com/ai-addons and click the AI chatbot panel. Press “Settings”, fill in basic fields such as Language, Domain, Chatbot name and Welcome message, and click “Activate” or “Save”. After activation a preview will appear in an iframe where you can try the chatbot before embedding it into the eshop.
Add materials and a question database
Upload documents or FAQs to the repository that you want the chatbot to use as sources. In the AI mailer and chatbot plugins there is a Q&A Database section where you insert frequently asked questions and their standard answers. The chatbot will use these items for quick and consistent responses to customers.
Key settings and instructions
Set Response Delay, Number of messages in memory and Maximum number of tokens for the response according to expected load. In the Instructions field insert the tone of communication, answering rules and examples the chatbot should follow. For multilingual eshops use the Set localizations section and add specific instructions for each language so responses are consistent with the local communication style.
Testing and deployment (JS code)
After saving the settings, try conversations in the preview iframe. If the results are satisfactory, copy the generated JS code and insert it into your eshop template (head or footer) according to the platform. After embedding, monitor the number of active conversations and credit consumption so you have an overview of the chatbot’s costs and performance.
In the chatbot settings section use the Instructions field. Write clear rules for tone, what must always be done and what must not be done, and possibly specific phrases to prefer or avoid. For multilingual settings add instructions separately for each language in the Set localizations window.
In the chatbot settings enable access to order data ("Order information") so the chatbot has the shipment status and a link to the public order page. Upon authorization the chatbot will request the order number and email from the customer to securely provide information.
Set Response Delay and Maximum number of active conversations to prevent spamming and unnecessary AI calls. Monitor the estimated costs in the plugin settings and the AI credit balance in the AI section; top up credit as needed before larger deployments.
After activation check the chatbot behavior in the preview, fine-tune the instructions and the questions-and-answers database and only then insert the generated JS code into production. Monitor AI credit and estimated costs in the plugin settings to avoid unexpected fees.
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