AI Chatbot for eshops – your virtual assistant 24/7
Get an intelligent chatbot that takes care of your customers day and night. It answers questions, helps choose products, provides order information and shortens the path to purchase – all without the need for an operator.
How it works
The AI chatbot uses the latest language models and understands natural language. It can respond to customer questions based on materials from your eshop, work with product and order data, and continuously learn from predefined questions and answers you add.
Order information
In addition to pre-purchase support, the chatbot handles post-purchase care. It can provide the customer with order and shipment status based on the order number and email. It finds the current status, shipment number and adds a link to the Track & Trace page where the customer can track delivery. This removes waiting for an operator’s response and gives the customer immediate access to their information.
Configuration options
The chatbot can be easily customized to your needs. You can set its language and domain, name and welcome message, match colors and visuals to your brand, and choose a personality or communication style – from formal to creative to technical expert. In advanced settings you specify how many messages it should remember, the maximum length of its responses, or what attachments it can have available.
Product information
The chatbot has access to publicly available product data in your eshop. It can immediately provide customers with information about the name, price, availability or EAN code and direct them straight to the product page. Shopping becomes faster and more convenient because the customer doesn’t have to search and gets all necessary information directly in the chat.
Benefits for your eshop
With the deployment of an AI chatbot you gain a reliable assistant that is available around the clock. Customers will receive an answer immediately and you will reduce a lot of routine emails and phone calls. The chatbot can also recommend products, contributing to higher sales. The entire solution is prepared so that you can deploy it easily – simply paste the generated code into your eshop.
Price and demo version
Using the AI chatbot is priced based on the number of responses. The price is approximately $ 0,06 per response, and may vary depending on the length and complexity of the response and the amount of data the chatbot has access to. However, it is a long-term average you can expect during normal operation. You can try the chatbot at any time in our demo account – after logging in, simply go to the AI add-ons section and select the AI chatbot. There you will see a real sample chat window where you can try its operation firsthand.