Question 1

How does automatic sending of the shipment tracking number from the courier SPS to the eshop Upgates work?

Accepted Answer

Fynode loads the shipment number from SPS and automatically saves it to the order in Upgates, where it appears as the tracking code and can trigger a notification to the customer.

Question 2

How does automatic sending of an issued invoice from the accounting system FreshBooks to the eshop Upgates work?

Accepted Answer

After issuing the invoice in FreshBooks Fynode obtains the link and invoice data and associates them with the order in Upgates, so the record is fully available in the eshop.

Question 3

How does automatic forwarding of the URL link to the public order (Track & Trace) to the eshop Upgates work?

Accepted Answer

After creating the order Fynode automatically sends to Upgates a link to the public order (Track & Trace).

Question 4

How does payment of the order in the eshop Upgates work?

Accepted Answer

Fynode can process payment information from the payment gateway or bank and mark the order in Upgates as paid.

Question 5

How does generation of descriptions, SEO data and translations of products in the eshop Upgates work?

Accepted Answer

The AI module will create product descriptions, SEO title, SEO description and translations according to the selected language and automatically update in Upgates.

Question 6

How does generation of descriptions, SEO data and translations of categories in the eshop Upgates work?

Accepted Answer

The AI module will create descriptions for categories, SEO title, SEO description and translations according to the selected language and automatically update in Upgates.

Question 7

How does support for the AI search module in the eshop Upgates work?

Accepted Answer

AI search improves results using a semantic index of products and offers more relevant suggestions directly in the search box in Upgates.

Question 8

How does support for the AI chatbot and AI mailer modules in the eshop Upgates work?

Accepted Answer

The AI chatbot provides answers to customer questions and the AI mailer automates personalized emails based on scenarios and events in Upgates.

Question 9

How does automatic issuance of invoices or pro forma invoices in the invoicing system FreshBooks work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to FreshBooks and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 10

How does automatic sending of an issued invoice in the FreshBooks invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in FreshBooks, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 11

How does invoice payment work in the FreshBooks invoicing system?

Accepted Answer

After the payment is matched, Fynode will mark the invoice in FreshBooks as paid and write the information back to the order in the eshop.

Question 12

How does automatic retrieval of shipment numbers and labels from the courier SPS work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from SPS and attaches them to orders in the system or in {ESHOP_NAME}.

Question 13

How does displaying a tracking link from the courier SPS on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 14

How does providing the shipment status from the courier SPS via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from SPS through Fynode and provide the customer with the current shipment status in the chat or email correspondence.