Question 1

How does automatic sending of the shipment tracking number from the courier SDS to the eshop Unas work?

Accepted Answer

Fynode loads the shipment number from SDS and automatically saves it to the order in Unas, where it appears as the tracking code and can trigger a notification to the customer.

Question 2

How does automatic sending of an issued invoice from the accounting system SmartBill to the eshop Unas work?

Accepted Answer

After issuing the invoice in SmartBill Fynode obtains the link and invoice data and associates them with the order in Unas, so the record is fully available in the eshop.

Question 3

How does generation of descriptions, SEO data and translations of products in the eshop Unas work?

Accepted Answer

The AI module will create product descriptions, SEO title, SEO description and translations according to the selected language and automatically update in Unas.

Question 4

How does generation of descriptions, SEO data and translations of categories in the eshop Unas work?

Accepted Answer

The AI module will create descriptions for categories, SEO title, SEO description and translations according to the selected language and automatically update in Unas.

Question 5

How does automatic assignment of related products via AI in the eshop Unas work?

Accepted Answer

AI analyzes product data and trends in orders and based on rules automatically assigns related products (cross-sell/upsell) in Unas.

Question 6

How does support for the AI search module in the eshop Unas work?

Accepted Answer

AI search improves results using a semantic index of products and offers more relevant suggestions directly in the search box in Unas.

Question 7

How does support for the AI chatbot and AI mailer modules in the eshop Unas work?

Accepted Answer

The AI chatbot provides answers to customer questions and the AI mailer automates personalized emails based on scenarios and events in Unas.

Question 8

How does automatic issuance of invoices or pro forma invoices in the invoicing system SmartBill work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to SmartBill and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 9

How does automatic sending of an issued invoice in the SmartBill invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in SmartBill, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 10

How does invoice payment work in the SmartBill invoicing system?

Accepted Answer

After the payment is matched, Fynode will mark the invoice in SmartBill as paid and write the information back to the order in the eshop.

Question 11

How does automatic retrieval of shipment numbers and labels from the courier SDS work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from SDS and attaches them to orders in the system or in {ESHOP_NAME}.

Question 12

How does displaying a tracking link from the courier SDS on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 13

How does providing the shipment status from the courier SDS via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from SDS through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 14

How does monitoring of delivery of shipments from the courier SDS work?

Accepted Answer

Fynode regularly checks the status of shipments with SDS and updates the order status in the system and notifies customers.

Question 15

How does automatic change of order status in the eshop Unas after shipment is sent with the courier SDS work?

Accepted Answer

When SDS marks the shipment as sent, Fynode changes the order status in Unas according to your defined settings.

Question 16

How does automatic order status update in the eshop Unas work after the shipment is delivered by courier SDS?

Accepted Answer

After the delivery information from SDS, Fynode updates the order status to delivered in Unas according to the settings.

Question 17

How does automatic invoice issuance in the accounting system SmartBill work after the shipment delivery by courier SDS?

Accepted Answer

After confirmation of delivery from SDS, Fynode triggers invoicing in SmartBill according to the set rules.