Question 1

How does automatic issuance of invoices or pro forma invoices in the invoicing system Bill work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to Bill and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 2

How does automatic sending of an issued invoice in the Bill invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in Bill, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 3

How does invoice payment work in the Bill invoicing system?

Accepted Answer

After the payment is matched, Fynode will mark the invoice in Bill as paid and write the information back to the order in the eshop.

Question 4

How does automatic retrieval of shipment numbers and labels from the courier GLS work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from GLS and attaches them to orders in the system or in {ESHOP_NAME}.

Question 5

How does displaying a tracking link from the courier GLS on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 6

How does providing the shipment status from the courier GLS via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from GLS through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 7

How does monitoring of delivery of shipments from the courier GLS work?

Accepted Answer

Fynode regularly checks the status of shipments with GLS and updates the order status in the system and notifies customers.

Question 8

How does automatic invoice issuance in the accounting system Bill work after the shipment delivery by courier GLS?

Accepted Answer

After confirmation of delivery from GLS, Fynode triggers invoicing in Bill according to the set rules.