Question 1

How does automatic sending of the shipment tracking number from the courier DPD SK to the eshop MerchantPro work?

Accepted Answer

Fynode loads the shipment number from DPD SK and automatically saves it to the order in MerchantPro, where it appears as the tracking code and can trigger a notification to the customer.

Question 2

How does payment of the order in the eshop MerchantPro work?

Accepted Answer

Fynode can process payment information from the payment gateway or bank and mark the order in MerchantPro as paid.

Question 3

How does generation of descriptions, SEO data and translations of products in the eshop MerchantPro work?

Accepted Answer

The AI module will create product descriptions, SEO title, SEO description and translations according to the selected language and automatically update in MerchantPro.

Question 4

How does generation of descriptions, SEO data and translations of categories in the eshop MerchantPro work?

Accepted Answer

The AI module will create descriptions for categories, SEO title, SEO description and translations according to the selected language and automatically update in MerchantPro.

Question 5

How does support for the AI search module in the eshop MerchantPro work?

Accepted Answer

AI search improves results using a semantic index of products and offers more relevant suggestions directly in the search box in MerchantPro.

Question 6

How does support for the AI chatbot and AI mailer modules in the eshop MerchantPro work?

Accepted Answer

The AI chatbot provides answers to customer questions and the AI mailer automates personalized emails based on scenarios and events in MerchantPro.

Question 7

How does automatic issuance of invoices or pro forma invoices in the invoicing system FreshBooks work?

Accepted Answer

After creating an order or indicating payment, Fynode sends data to FreshBooks and triggers issuance of an invoice or pro forma invoice according to the configured rules.

Question 8

How does automatic sending of an issued invoice in the FreshBooks invoicing system to the customer by email work?

Accepted Answer

After the invoice is issued in FreshBooks, Fynode will trigger sending the email to the customer's address according to the template and record the delivery in the log.

Question 9

How does invoice payment work in the FreshBooks invoicing system?

Accepted Answer

After the payment is matched, Fynode will mark the invoice in FreshBooks as paid and write the information back to the order in the eshop.

Question 10

How does automatic retrieval of shipment numbers and labels from the courier DPD SK work?

Accepted Answer

Fynode regularly pulls shipment numbers and PDF labels from DPD SK and attaches them to orders in the system or in {ESHOP_NAME}.

Question 11

How does displaying a tracking link from the courier DPD SK on the public order page (Track & Trace) work?

Accepted Answer

Fynode will insert the track link into the public order page in {ESHOP_NAME}, so the customer can track the shipment directly from the order.

Question 12

How does providing the shipment status from the courier DPD SK via AI chatbot and AI mailer work?

Accepted Answer

AI chatbot and AI mailer use information from DPD SK through Fynode and provide the customer with the current shipment status in the chat or email correspondence.

Question 13

How does map integration with the courier's pickup points for DPD SK into the eshop MerchantPro work?

Accepted Answer

Fynode integrates the map of pickup points for DPD SK into the shipping selection in MerchantPro, so the customer can choose the nearest location at checkout.

Question 14

How does monitoring of delivery of shipments from the courier DPD SK work?

Accepted Answer

Fynode regularly checks the status of shipments with DPD SK and updates the order status in the system and notifies customers.

Question 15

How does automatic change of order status in the eshop MerchantPro after shipment is sent with the courier DPD SK work?

Accepted Answer

When DPD SK marks the shipment as sent, Fynode changes the order status in MerchantPro according to your defined settings.

Question 16

How does automatic order status update in the eshop MerchantPro work after the shipment is delivered by courier DPD SK?

Accepted Answer

After the delivery information from DPD SK, Fynode updates the order status to delivered in MerchantPro according to the settings.

Question 17

How does automatic invoice issuance in the accounting system FreshBooks work after the shipment delivery by courier DPD SK?

Accepted Answer

After confirmation of delivery from DPD SK, Fynode triggers invoicing in FreshBooks according to the set rules.